"we are committed to good professional practice and quality of testing, calibration, validation and verification;
we provide good services for ensuring that products are meeting standards as intended;
we are committed for establishing, implementing and maintaining an effective quality management system;
we make sure that all personnel concerned with testing and calibration activities within the laboratory familiarize themselves with the documentation concerning quality and the implementation of the policies and procedures in our work to meet customer requirements;
we are committed comply with ISO 17025 ; 2005 and to continually improve the effectiveness of the system"
To follow the management system to provide quality service to customers,
to impart appropriate training to enhance employee's competency,
to reduce customer complaint & always enhance customer satisfaction,
to encourage receiving feedback from customers and address grievances very efficiently,
to reduce sample handing and processing time to ensure prompt analytical services.